Terms of Service

1. Our Agreement With You

These terms work together with any quote, proposal, statement of work, order or plan you accept from us, and with our Privacy Policy. If a signed agreement or an accepted quote says something different from these terms, the agreement or quote applies for that project.

2. Using Our Website

You may use our website to learn about our services and to contact us. Do not misuse it: do not try to disrupt it, access it by methods other than the interface we provide, submit spam through our forms, or use it for anything unlawful.

3. Projects and Quotes

For development work, we agree the scope, timeline, price and payment schedule in a quote or proposal before we start. Work outside that scope, including extra features or major revisions, is a change request and may affect the price and timeline. Timelines depend on you providing content, feedback, approvals and access on time; delays on your side can move delivery dates.

4. Plans, Hosting and Maintenance

WordPress care, hosting and server management plans are billed in advance for each billing period and renew automatically until you cancel them. You can cancel at any time from the billing portal or by contacting us; cancellation takes effect at the end of the paid period. We may change plan prices with at least 30 days' notice, effective from your next renewal.

5. Fees and Payment

Invoices are issued through our billing portal at billing.softias.com and are due by the date shown on them. Prices are listed in US dollars; prices shown in Bangladeshi taka are for clients paying in Bangladesh. Prices do not include taxes unless stated. If an invoice is overdue, we may pause work or suspend the related service until it is paid. Deposits paid to reserve time for a project are non-refundable once work has started. Other refunds are handled as set out in your quote or plan.

6. Your Responsibilities

To help us deliver, you agree to:

• give us accurate information and keep your account and contact details up to date;
• keep your passwords secure and tell us promptly about any unauthorized use of your account;
• make sure you have the right to use all content, data, logos and materials you give us;
• review and test deliverables and tell us about problems within the agreed review period;
• comply with the law in how you use the websites, apps and servers we build or manage for you.

7. Acceptable Use

You may not use our hosting or managed services to:

• host or send spam, malware, phishing pages or other harmful content;
• store or share illegal content or content that infringes the rights of others;
• attack, probe or overload other systems or networks;
• mine cryptocurrency or run workloads that degrade service for other customers.

8. Suspension of Service

If an account or site breaks these terms, is compromised, or puts our systems or other customers at risk, we may suspend it immediately. Where we can, we will tell you why and work with you to fix the problem before restoring the service.

9. Intellectual Property

Unless your agreement says otherwise, once you have paid in full for custom work, you own the custom code, designs and content we created specifically for you. We keep ownership of our pre-existing tools, libraries, frameworks and know-how, and give you a perpetual licence to use any of them that are part of your deliverables. Third-party software, themes, plugins and assets remain under their own licences. We may mention your company and show non-confidential work in our portfolio unless you ask us not to.

The content, branding and design of softias.com and our products belong to Softias and our licensors and may not be copied or reused without our written permission.

10. Confidentiality

Each of us will keep the other's confidential information, such as business plans, credentials and non-public data, private and use it only for the work we are doing together. This does not apply to information that is already public or that the law requires us to disclose.

11. Third-Party Services

Our work often relies on third-party services such as domain registrars, cloud providers, payment gateways, app stores and plugins. Their terms and prices apply to them, and we are not responsible for their outages, policy changes or price changes.

12. Backups and Data

Plans that include backups are taken on the schedule described in the plan. Backups are a safeguard, not a guarantee, so you should also keep your own copies of important content and data. Unless your plan includes backups, you are responsible for backing up your data.

13. Warranties and Disclaimers

We will perform our services with reasonable skill and care. If a deliverable does not work as agreed, tell us within 30 days of delivery and we will fix the defect at no extra cost. Apart from this, our website and services are provided "as is", and we do not promise that they will be uninterrupted or error-free.

14. Limitation of Liability

To the extent the law allows, Softias and its directors, employees and partners are not liable for indirect, incidental, special or consequential damages, or for lost profits, revenue, data or goodwill, arising from your use of our website or services. Our total liability for any claim is limited to the amount you paid us for the service concerned in the 12 months before the claim arose.

15. Termination

Either of us may end a project or service by giving written notice if the other seriously breaches these terms and does not fix the breach within 14 days. If a project ends early, you pay for the work completed up to that date. When a hosting or managed service ends, we will give you a reasonable opportunity to download your data before it is deleted. Clauses that by their nature should continue after termination, such as payment, ownership, confidentiality and limitation of liability, will continue.

16. Governing Law

These terms are governed by the laws of the United States, without regard to conflict of law rules. If any part of these terms is found to be unenforceable, the rest remains in effect. Our failure to enforce a right is not a waiver of it.

17. Changes to These Terms

We may update these terms from time to time. The "Last updated" date at the top shows when they last changed. For material changes, we will give clients at least 30 days' notice by email or on our website. Continuing to use our services after the changes take effect means you accept them.

18. Contact Us

Questions about these terms can be sent to hello@softias.com, or to bd@softias.com for clients in Bangladesh.