Privacy Policy

1. Who We Are

Softias LLC is a software development and hosting company registered at 30 N Gould St, Ste R, Sheridan, Wyoming 82801, USA, with an office at 23/2 Sel Huq Park (level-4), Mirpur Road, Shyamoli, Dhaka-1207, Bangladesh. Softias is responsible for the personal information described in this policy.

2. Information We Collect

We collect information you give us directly and a small amount of technical information that is generated when you use our website.

• Contact form: your name, email address, mobile number and message.
• Plan enquiries: the plan you are interested in, your email address and your WhatsApp number.
• Live chat: the messages you send through the chat widget and any name or email address you choose to share there.
• Clients: billing and contact details, account details for our billing portal (billing.softias.com) and the information you share with us while we work together.
• Payments: transaction details such as the amount, order reference and payment status. Card and mobile banking details are entered on the payment provider's page; we never see or store full card numbers.
• Technical data: your IP address, browser type and the pages you request, which are recorded with form submissions and by our hosting provider for security.

3. How We Use Your Information

We use personal information only to:

• reply to your enquiries and send the quotes, proposals and information you ask for;
• deliver, host, maintain and support the projects and services you buy from us;
• send invoices, process payments and keep accounting records;
• send service messages such as maintenance notices, renewal reminders and security alerts;
• protect our website and services from spam, fraud and abuse;
• meet our legal and tax obligations.

4. Data We Handle for Clients

When we build, host or maintain a website, app or server for you, we may have access to data stored in it, including information about your own customers or users. We handle that data only on your instructions and only as needed to provide the service. We do not use it for our own purposes, and we keep it confidential. You remain responsible for having a lawful basis to collect it and for your own privacy policy.

5. Sharing Your Information

We do not sell or rent personal information, and we do not use it for advertising. We share it only with service providers that help us run our business, and only as much as they need:

• Cloudflare, which hosts and protects this website;
• Mailgun and Telegram, which deliver contact form and plan enquiry notifications to our team;
• Crisp, which runs our live chat;
• ShurjoPay and other payment gateways, which process payments;
• hosting, data center and backup providers used for the services we manage for you.

6. Legal Disclosures

We may disclose information when the law requires it, to respond to valid requests from public authorities, or to protect the rights, property or safety of Softias, our clients or others. If Softias is involved in a merger, acquisition or sale of assets, personal information may be transferred as part of that transaction, and this policy will continue to apply to it.

7. Cookies and Third-Party Content

Our website does not use analytics or advertising cookies. The live chat widget uses cookies and local storage to keep your conversation going between pages, and our hosting provider may set cookies needed for security. Our pages load fonts from Google Fonts, which receives your IP address when the fonts are downloaded. Our billing portal uses cookies to keep you signed in. You can block or delete cookies in your browser settings, but the chat and the billing portal may not work without them.

8. Data Retention

We keep enquiries and chat history for as long as they are useful for following up with you, and for no more than two years if you do not become a client. We keep client and billing records for as long as you use our services and afterwards for as long as tax and accounting laws require. Backups of hosted sites are kept only for the backup period of your plan.

9. Security

We protect personal information with measures such as encrypted connections (HTTPS), restricted access for staff who need it, strong authentication and regular updates. No method of transmission or storage is completely secure, so we cannot guarantee absolute security, but we will notify affected clients without undue delay if a breach puts their data at risk.

10. International Transfers

Our team works from Bangladesh and the United States, and our service providers may process data in other countries. When your information is transferred across borders, we take reasonable steps to make sure it stays protected as described in this policy.

11. Your Rights and Choices

You can ask us to give you a copy of the personal information we hold about you, correct it, delete it, or stop using it for a particular purpose. You can also unsubscribe from any non-essential message at any time. Some information, such as invoices, must be kept to meet legal obligations. To make a request, email us at hello@softias.com. We will reply within 30 days and may need to verify your identity first.

12. Children's Privacy

Our website and services are intended for businesses and adults. We do not knowingly collect personal information from children under 13. If you believe a child has sent us personal information, contact us and we will delete it.

13. Third-Party Websites

Our website links to other websites, including our products and social media pages. Their own privacy policies apply, and we are not responsible for how they handle your information.

14. Changes to This Policy

We may update this policy from time to time. The "Last updated" date at the top shows when it last changed. If we make significant changes, we will let clients know by email or with a notice on our website.

15. Contact Us

If you have questions about this policy or how we handle your information, email hello@softias.com or write to Softias LLC, 30 N Gould St, Ste R, Sheridan, Wyoming 82801, USA. Clients in Bangladesh can also reach our Dhaka office at bd@softias.com.